National Membership Team Member - National Office Sydney

National Membership Team Member - National Office Sydney

We are looking for someone to be part of our newly created national membership team. You will be involved in the exciting challenge of being part of a new team as it transitions to providing membership services to our 8 branches and 120,000 members. You will be a detail oriented team player, flexible but a stickler for process, always looking for a better way to do things, excited about learning, great under pressure, excellent at prioritising, and a data nerd with great service delivery skills.

The duties of this position are:

  • Deliver a quality and professional service to all members and Branches of United Voice.
  • Work within the Shared Services Team to ensure the team meets its objectives.
  • Process membership transactions including new members, financial transactions and resignations.
  • Develop and maintain constructive working relationships with the Branch Executives and Branch staff with a focus on delivering on service expectations, adding value to Branch operations and problem solving.
  • Comply with policies and Standard Operating Procedures to ensure high quality and consistent service delivery.
  • Ensure workflow processes are actioned in a timely and consistent manner.
  • Ensure quality of data entry and take steps to enhance where possible.
  • Resolve and escalate queries as necessary.
  • Adhere to existing working practices, methods, and procedures.
  • Undertake relevant training and development activities.
  • Maintain confidentiality and observe data protection and associated guidelines.
  • Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.


Standard hours 7 hours per day/35 hours per week with the option to work an extra 20 mins per day for an RDO per month. Daily hours of operation are 8:30 am to 8:00 pm Western Standard Time/Western Daily Standard Time Monday-Friday. This position will be required to work as part of a roster which ensures coverage of the operational hours.

Selection Criteria

The skills required for this position are:

  • Experience in working in high performing teams;
  • Excellent customer/member service skills;
  • Experience in working in a shared services environment;
  • Excellent knowledge of databases systems and capacity to maintain them;
  • Excellent verbal and written communication and liaison skills;
  • Strong stakeholder management skills;
  • A commitment to the United Voice’s values


When Applying please ensure you include

  1. Cover letter
  2. Resume
  3. Additional document addressing the selection criteria

Send application to

Closing date 1 May 2018

Salary $59,600

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